At KhushbuWaala, customer satisfaction is our top priority. If you face any issue with your order, we are here to help. Please read our Return & Exchange Policy carefully before making a purchase.

Exchange & Return Window

You may apply for exchange or return within 7 days of receiving the product.

Eligibility for Return or Exchange

Due to the nature of perfumes and attars, we follow strict hygiene and quality standards.

• Product must be unused (testing allowed)
• You must notify us within 48 hours of receiving the product
• Requests made after this time may not be accepted
• Original packaging, tags, barcode, and receipt required
• Product must be received first — no instant exchange/refund with delivery agent

Lost Receipt / Packaging?

We may verify your order via your registered phone number. Inner packaging is mandatory for any return or exchange request.

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Opened or used perfumes / attars
• Sample items
• Discounted or clearance items
• Gift items (unless damaged or incorrect)

Return Process

To request a return or exchange:

• Contact us via WhatsApp, phone, or email
• Share your order number
• Provide clear photos or video showing the issue
• Wait for our confirmation before sending the product back

Unauthorized returns will not be accepted.