Welcome to KhushbuWaala. By accessing or using our website khushbuwaala.com, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree with any part of these terms, please discontinue use of the website.

1. About Us

KhushbuWaala is a fragrance brand based in Bangladesh, offering attars, perfume oils, perfumes, and related products through online and physical stores.

These Terms apply to all users, customers, and visitors of the website.

2. Product Information

• All product descriptions, images, and prices are provided for informational purposes.
• Actual product color, packaging, or appearance may vary slightly.
• Fragrance longevity and performance may differ depending on skin type, environment, and usage.

3. Pricing & Availability

• All prices are listed in Bangladeshi Taka (BDT).
• Prices and product availability may change without prior notice.
• We reserve the right to limit quantities or cancel orders at our discretion.

4. Orders & Payments

• Orders can be placed online through our website.
• We offer Cash on Delivery (COD) and prepaid online payment options.
• Orders are considered confirmed only after verification by our team.
• Providing incorrect or misleading order information may result in order cancellation.

5. Shipping & Delivery

• Delivery timelines and charges are outlined in our Shipping Policy.
• Customers must provide accurate delivery details.
• KhushbuWaala is not responsible for delays caused by courier services or unforeseen circumstances.

6. Returns, Refunds & Exchanges

• Returns and exchanges are governed by our Return & Exchange Policy.
• Due to hygiene and safety reasons, opened or used perfumes and attars are non-returnable.
• Refunds (if applicable) are processed according to our stated policy.

7. Order Cancellation

• Orders may be cancelled before dispatch only.
• Once dispatched, cancellation is not possible.
• Repeated refusal of COD orders may lead to restriction or suspension of future COD services.

8. User Responsibilities

By using this website, you agree that you will not:

• Misuse or attempt to harm the website or its services.
• Copy, reproduce, or distribute website content without permission.
• Provide false, incomplete, or misleading information.
• Attempt unauthorized access to our systems.

9. Intellectual Property

All content on this website, including logos, text, images, graphics, and branding, is the property of KhushbuWaala. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Privacy & Data Protection

Your personal information is handled according to our Privacy Policy. We take reasonable measures to protect customer data but cannot guarantee absolute security.

11. Health & Safety Disclaimer

• Fragrance products may cause skin sensitivity or allergic reactions in rare cases.
• Customers are advised to perform a patch test before full use.
• KhushbuWaala shall not be held liable for adverse reactions caused by product use.

12. Limitation of Liability

KhushbuWaala shall not be liable for:

• Indirect, incidental, or consequential damages.
• Delivery delays beyond our control.
• Customer dissatisfaction due to personal fragrance preference.

13. Third-Party Services

We may use third-party services such as payment gateways and courier partners. KhushbuWaala is not responsible for issues caused by these third parties.

14. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes shall fall under the jurisdiction of Bangladeshi courts.

15. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.